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Returns & Exchanges


If you would like to return or exchange jewelry, we can accept it in its original, unworn condition. All bath and beauty items are non-returnable. Gift items are returnable in unopened, original condition. Please email studio{at}freshieandzero{dot}com within 15 days of the delivery date to obtain a free return label. Returns will receive a full refund of the purchase price (less shipping charges). After 15 days, you may exchange your item for another item or for store credit. After 30 days, exchanges are not accepted.

  • Bath & Body, Candles, Sale, and Puzzles are not returnable.
  • Exchanges may be made within 30 days of receipt of order and shipping both ways is free. 
  • If you've purchased Freshie & Zero jewelry from one of our retailers and you need to make a return or exchange, please contact that retailer directly. We cannot accept returns or exchanges from another retailer.