Returns & Exchanges
If you need to return or exchange your purchase, we are happy to help!
- Return shipping back to us is free!
- Condition: Items must be in original, unopened, and unused condition.
- Not returnable: Bath & Body items (includes perfume, lotion, soap, etc) Candles, Food, Sale items, and Puzzles
Returns
- Returns of eligible items may be made within 14 days from the date of purchase (with an extended grace period around holidays)
- Full refund, minus any original shipping charges
- Shipping timeline: Eligible items must be scanned and shipped back to us within 5 days of receiving a shipping label
Exchanges
- Exchanges may be made within 30 days from the date of purchase
- Shipping both ways is free
- Shipping timeline: Eligible items must be scanned and shipped back to us within 8 days of receiving a shipping label
Please contact us, and we will be happy to set up your return, including the free prepaid shipping label.
Important Shipping Requirements
- Time is of the essence: once you receive your prepaid shipping label, you must ship your items back to us within the specified timeframes above.
- Late Returns/Exchanges: Items received after the shipping deadline or sent with expired labels cannot be processed for return or exchange and will be returned to you at your expense.
How to Return or Exchange:
- Contact us within the return/exchange window
- Receive your prepaid shipping label and return/exchange form via email
- Package your items securely with original packaging, and include the return/exchange form in the box
- Affix the prepaid label and drop off at an authorized shipping location
- Ship within the required timeframe to ensure processing
Retailer Purchases: If you've purchased Freshie & Zero jewelry from one of our retailers and you need to make a return or exchange, please contact that retailer directly. We cannot accept returns or exchanges from another retailer.