Shipping & Returns
Ordering & Shipping Info:
Everything is handmade to order, and due to the organic qualities of gemstones, pearls, and hammered wire, what you receive may not look exactly like the picture. In addition, not all colors appear the same on all monitors. Items are usually shipped within 2-4 business days. Occasionally this shipping time will be extended for various reasons, and if that is the case we will contact you immediately if there is a delay on your order. If you need it asap, please contact us to see if we can accommodate your request. Each item is tucked inside white jewelry box with an anti-tarnish cotton pad. Orders are shipped via USPS First Class Mail or USPS Priority Mail (from Nashville, TN). Upon shipment, you will receive an email with a delivery confirmation number.
*Domestic shipping based on order volume
First Class USPS (2-10 day transit after shipment)$3.75 - $5.15Priority Mail USPS (2-5 day transit after shipment)$6.75 - $9.45Fed Ex Ground (1-6 days in transit)$16.00 - $20.00
What is your return & exchange policy?
If you need to return or exchange your purchase, we are happy to help! Returns may be made within 10 days from the date that the item is received (with an extended grace period around holidays). Return shipping is free! Exchanges may be made within 30 days of receipt of order and there is no additional shipping fee to send you the exchange.
Please go here to create your return or exchange. After your return is created, print and complete this form to send back with your return or exchange.
If you've purchased Freshie & Zero jewelry from one of our retailers and you need to make a return or exchange, please contact that retailer directly. We cannot accept returns or exchanges from another retailer.
Do you offer local pickup? Can I come to your studio and shop?
Yes! Our Nashville studio is set up for production, but we have opened a retail shop right next door! Please visit us from 10-3 Monday-Friday inside Track One Nashville (enter the building through Clawson's Deli). If you want something specific, it is best to order it beforehand so we will be sure to have it on hand for you. You may also visit my retailers page or my events page.
Do you gift wrap? Can I include a gift message?
We can gift wrap one box in your order for a small gift wrap fee (you may add this to your order from your shopping cart or view gift wrap here). If you would like additional boxes wrapped, please add an additional gift wrap charge. If you order more than one item but only one gift wrap, please let us know in your order notes which item you would like wrapped. All gift orders will be shipped with a gift receipt (no prices), and if you have a gift note, it is printed on the gift receipt.