Ordering & Shipping Info:
Jewelry is handmade to order, and due to the organic qualities of gemstones, pearls, and hammered wire, what you receive may not look exactly like the picture. In addition, not all colors appear the same on all monitors. Items are usually shipped within 2-4 business days. Occasionally this shipping time will be extended for various reasons, and if that is the case we will contact you immediately if there is a delay on your order. If you need it asap, please contact us to see if we can accommodate your request. Each jewelry item is tucked inside white jewelry box with an anti-tarnish cotton pad. Orders are shipped via USPS First Class Mail or USPS Priority Mail (from Nashville, TN). Upon shipment, you will receive an email with a delivery confirmation number.
Shipping Pricing Estimate:
FREE SHIPPING on US orders over $50!Shipping rates are based on order weight, distance & insurance. We don't calculate them ourselves and very often we pay more than you are quoted! It's all done by the shipping computer behind the digital curtain and boy does that computer get things wrong sometimes.Flat Rate on all orders under $50$5.00 for best way, transit times varyFirst Class USPS (2-10 day transit after shipment)$3.75 - $5.15Priority Mail USPS (2-5 day transit after shipment)$7.75 - $9.45UPS Ground (1-6 days in transit)$8.00 - $20.00
What is your return & exchange policy?
If you need to return or exchange your purchase, we are happy to help! Returns may be made within 15 days from the date that the item is received (with an extended grace period around holidays) for a full refund, minus any shipping charges. Shipping back to us is free.
Exchanges may be made within 30 days of receipt of order and shipping both ways is free.
Please contact us and we will be happy to set up your return, including the free prepaid shipping label.
If you've purchased Freshie & Zero jewelry from one of our retailers and you need to make a return or exchange, please contact that retailer directly. We cannot accept returns or exchanges from another retailer.
Do you offer local pickup? Can I come to your studio and shop?
Yes! Our Nashville studio is set up for production, but we have opened a retail shop right next door! Please visit us from 10-5 Monday-Saturday at our new East Nashville store! If you want something specific, it is best to order it beforehand so we will be sure to have it on hand for you.
Do you gift wrap? Can I include a gift message?
We can gift wrap items in your order for a small gift wrap fee (you may add this to your order from your shopping cart or view gift wrap here). If you only need 1 item gift wrapped but you have multiple items in your cart, you may place a separate order for the gift item, or you may contact us with instructions and we will refund the extra gift wrap charges. We are limited with behind-the-scenes tech on this one - apologies! All gift orders will be shipped with a gift receipt (no prices), and if you have a gift note, it is printed on the gift receipt.