FAQ

Retail Orders:

Ordering & Shipping Info:
All of our jewelry is handmade to order, and due to the organic qualities of gemstones, pearls, and hammered wire, what you receive may not look exactly like the picture. In addition, not all colors appear the same on all monitors. Items are usually shipped within 1-3 business days. Occasionally this shipping time will be extended for various reasons, and if that is the case we will contact you immediately if there is a delay on your order. If you need it asap, please contact us to see if we can accommodate your request. Jewelry is tucked inside white jewelry box with an anti-tarnish cotton pad. Gifts are packaged carefully, too! Orders are shipped via USPS First Class Mail or USPS Priority Mail (from Nashville, TN). Upon shipment, you will receive an email with a tracking number. Delivery confirmation is included on all packages.
Accepted Payment Methods:

         Credit Cards: American Express, Discover, MasterCard, Visa; Debit Cards; Gift Cards; Cash (In-store Only) 

         Shipping Pricing:

*Domestic shipping is calculated on order weight and shipping address.
What is your return & exchange policy? 
If you need to return or exchange your purchase, we are happy to help! Returns may be made within 10 days from the date that the item is received (with an extended grace period around holidays). Return shipping is free! Exchanges may be made within 30 days of receipt of order and there is no additional shipping fee to send you the exchange.
Please contact us and we will be happy to set up your return! 
If you've purchased Freshie & Zero jewelry from one of our retailers and you need to make a return or exchange, please contact that retailer directly. We cannot accept returns or exchanges from another retailer.
Do you offer local pickup? Can I come to your studio and shop?
Yes! Our Nashville studio is set up for production, but we have opened a retail shop right next door! We are currently closed for Covid but we have everything online until we reopen. We miss you.

Do you gift wrap? Can I include a gift message? 

Yes and yes. You will see these options in the shopping cart. Gift messages are free and gift wrap is a small fee.

Do you sell wholesale?

Yes! Please click here to learn more.

Jewelry Care:

How do I care for the jewelry? 
Handmade jewelry is more delicate than mass-manufactured jewelry, but with proper care it should last a lifetime. Just like your mother always said, if you do not take good care of something, it will show signs of wear and tear!

The fundamentals of good jewelry care are: make sure it is the last thing you put on and the first thing you take off. Always store it out of the open air (even though branch jewelry holders are adorable) and keep it away from chemicals such as sunscreen, hairspray, perfume, etc. Another good rule of thumb is to wash your jewelry with soap and water (and rinse and dry well) after a wild night of partying or just a hot day at the park.  It is also not recommended to exercise in your handmade jewelry, as it can cause unnecessary stress on the piece, and the salt from sweating does not react well with the metals.  Sorry Southern gals but if you're going to spend a lot of time outside in the humid days of summer, it's probably better to leave your Freshie & Zero necklace at home, but you can wear your Freshie & Zero earrings on a hot summer day instead!
What is gold-filled?
Gold-filled materials are much more economical and practical than solid gold, and display the rich look of gold at a fraction of the cost. They are not filled with gold as the name suggests, but rather a thick layer of real gold is permanently bonded to an underlying metal, typically nickel-free jewelers brass. Gold Filled should not be mistaken for gold-plated since it has 100 times more gold than plated - in fact; they are 1/20 gold by weight. Under normal wear, gold-filled materials will never peel, flake, or wear and can be treasured for generations.
Gold filled does not tarnish or "rub off". However, on some of my pieces there is a place where it has been soldered and this will occasionally darken due to wear and weather.  Simply buff the dark spot with a jewelry polishing cloth or clean it with a liquid jewelry cleaner to shine it back up again.

Does sterling silver tarnish?  
Yes, it does over time.  The best way to prevent it is to store your jewelry in an airtight container such as a jewelry box or ziplock baggie, and keep it away from sweat and humidity.  However, sterling is super easy to clean!  Silver polishing cloths, like these, will do the trick but they can take a lot of time & elbow grease so I prefer an actual liquid cleaner.  You can pick up silver jewelry cleaner at any CVS/Walgreens/Bed Bath & Beyond type store and simply dip, rinse well, and dry!  Just make sure you don't dip any of the stones or pearls in the cleaner - it will dissolve their luster.  Even easier than that is cleaning them with toothpaste and a toothbrush (that you no longer use, of course!).  Clean, rinse, and dry!

Can I go swimming in your jewelry? 
I definitely do not recommend wearing jewelry in a treated swimming environment (unlike a natural environment like a lake or ocean).  I learned this by mistake - I was wearing a silver necklace and got in a hot tub and it's never been the same since.  Any sort of pool or hot tub has chemicals that the jewelry does not like, so play it safe and take them off before swimming. In addition, perfumes, lotions, hair sprays, profuse sweating, really humid climates, etc. are all elements prone to make the sterling tarnish quickly.

 

Help! My dog chewed on my necklace! Do you repair broken pieces?
If your jewelry breaks, we will repair or replace it free of charge (less shipping costs) within three months of date of purchase. After that time, there may be a small fee. We try to be very fair in our assessment - if there is any doubt that it is due to a faulty component, we do not charge a fee. Please contact us first to discuss the nature of the repair required.


Other Questions:

    + Will you donate to our auction? 
    We would love to donate to all of the worthy causes out there, but unfortunately that is just not possible! We happily donate jewelry whenever we can, but we confine our donations to the state of Tennessee.

    + Do you accept custom orders?
    Currently we are unable to accept any custom orders due to our busy production schedule. However, we are open to suggestions and will keep them in mind when designing new work.

    + Do you sell pendants without the chains or vice versa?
    No. We only sell our necklaces as complete pieces. The main reason for this is because of the way our pendants are attached to our chains - it is not possible to swap a pendant on and off a chain without tools. Thank you for understanding!