& Shipping Info
Everything is handmade to order
and due to the natural qualities of gemstones, pearls, and hammered
wire, what you receive will not look exactly like the
picture. In addition, not all colors appear the same on all
monitors. If this sounds horrifying to you, please email me
before you order!
Items are usually shipped within 2-4 business
days. Occasionally this shipping time will be extended for various reasons, and if that is the case the updated shipping schedule will be posted on the home page. If you need it asap, please email me to see if I am able to meet your request!
Each item you order will come in its own
chocolate brown Freshie & Zero gift box with an anti-tarnish
pad inside via USPS First Class Mail (free!) or USPS Priority Mail (from
Upon shipment, you will
receive a delivery confirmation
number - this is not real-time tracking but will confirm when your package is delivered.
Currently, we are unable to ship outside of the U.S.
One more thing - if you need a gift receipt, a gift card/note, or a little ribbon tied around the box, that's no
problem! It's totally free - just let me know what you need
in the order notes when you checkout.
Do you accept custom orders?
Not really. I can easily make a
chain longer or shorter, and I can take a stone from one item and then
put it on another item. However, if you don't see a stone you
like on my website, it is unlikely that I will successfully hunt down
the exact color you want. I also will not use your existing
gemstones and incorporate them into my work. I don't mean to
sound inflexible, but I'm really just not a good source for custom
work. I just hope that you love something in my existing
collection and don't want to change a thing!
Having said that, if
you have a question about customizing, please contact me at
beth[at]freshieandzero[dot]com and be as specific as
I live in Nashville, too! Can I
come over and see your jewelry in person? Can I pick my order up instead of shipping it?
No. My studio is hidden away in a downtown building and it's not set up as a shop - in fact - it's kind of a mess!
And since my studio is a workshop/office/shipping center,
the jewelry is not on display - it's pretty much made to order and I
have a lot of stock on hand. If you want to see my jewelry in
person, please visit my stockists page or my events page. Thank you for understanding!
Do you sell pendants without the chains?
No. Necklaces are only sold as a
whole and not as separate pieces. I prefer to sell my work as
an entire creation - from the pendants down to the chains. It's a sensitive artiste thing.
Jewelry Info and Care:
do I care for the
Handmade jewelry is more delicate
than mass-manufactured jewelry, but with proper care it should last a
lifetime. Just like momma said, if you do
not take good care of something, it will show signs of wear and tear.
The fundamentals of good jewelry care are: make sure it is
the last thing you put on and the first thing you take off.
Always store it out of the open air and keep it away from
chemicals such as sunscreen, hairspray, perfume, etc. Another good rule of thumb is to wash your jewelry with soap and water (and rinse and dry well) after a wild night of partying or just a hot day at the park. It is
also not recommended to exercise in your handmade
jewelry, as it can cause unnecessary stress on the piece, and the salt
from sweating does not react well with the metals. Sorry
Southern gals but if you're going to spend a lot of time outside in the
humid days of summer, it's probably better to leave your Freshie
& Zero necklace at home, but you can wear your
Freshie & Zero earrings on a hot summer day instead!
Gold-filled materials are much more
economical and practical than solid 14K gold, and display the rich look
of gold at a fraction of the cost. They are not filled with gold as the
name suggests, but rather a thick layer of gold is permanently bonded
to an underlying metal, such as brass or sterling silver. They should not be
mistaken for gold-plated since they have 100 times more gold than plate
- in fact; they are 20% 14K gold by weight. Under normal wear,
gold-filled materials will never peel, flake, or wear off and can be
treasured for generations.
Gold filled does not tarnish or "rub off". However, on some of my pieces there is a place where it has been soldered and this will occasionally darken due to wear and weather. Simply buff the dark spot with a jewelry polishing cloth or clean it with a liquid jewelry cleaner to shine it back up again.
sterling silver tarnish?
Yes, it does over
time. The best way to prevent it is to store your jewelry in
an airtight container such as a jewelry box or ziploc baggie, and keep it away from swet and humidity.
However, sterling is super easy to clean! Silver
polishing cloths will do the trick but they can take a lot of
time & elbow grease so I prefer an actual liquid cleaner.
You can pick up silver
jewelry cleaner at any CVS/Walgreens/Bed Bath &
Beyond type store and simply dip, rinse well, and dry! Just
make sure you don't dip any of the stones or pearls in the cleaner - it
will dissolve their luster. Even easier than that is cleaning
them with toothpaste and a toothbrush (that you no longer use, of
course!). Clean, rinse, and dry!
I go swimming in your jewelry?
I definitely do not recommend wearing jewelry in a treated swimming environment (unlike a natural environment like a lake or ocean). I
learned this by mistake - I was wearing a silver necklace and got in a
hot tub and it's never been the same since. Any sort of pool
or hot tub has chemicals that the jewelry does not like, so play it
safe and take them off before swimming. In addition, perfumes, hair
sprays, profuse sweating, really humid climates, etc. are all elements
prone to make the sterling tarnish quickly.
wanna do what you do! How did you get started? Where do you
buy your supplies? What kind of wire do you use?
Awesome! I am
very flattered when people ask me for business advice, but honestly I
don't have the time to answer these kinds of emails, since a simple
did you get started" question could take me pages to answer, so I wrote
a nifty little blog about getting started in
the craft & craft show scene, notes about being an entrepreneur, and also about photographing
jewelry. I hope this will be a great jumping point
for aspiring designers. Another great source of info is The Switchboards
- a message board & forum for crafty business ladies.
I really don't feel comfortable answering technical questions (nobody
wants to be copied) or information about my sources, though, so please
don't ask me where I buy my gemstones or chains, etc. However, I love
networking with other crafters - if you want to swap stories about
craft shows, drop me a line!
& Exchange Policy: Freshie &
Zero jewelry items are crafted carefully by hand with high-quality
materials and inspected scrupulously before shipping. However, if you
are unhappy with your purchase, we are always glad to accept it for
return or exchange in it's original, unused condition, less the cost of
you would like to return or exchange an item, you must email freshie[at]freshieandzero[dot]com
to obtain a return/exchange form. Please include your order number and
reason for return in the email. Returns & exchanges
are not accepted without prior approval by email.
Returns are accepted
within 10 days of the delivery date. Buyer is responsible for the cost
of return shipping, and the returned item must be received within 10
days of return request. Returns will receive a refund for the full cost
of the item, not including shipping charges. After 10 days, but before
30 days, you may exchange your item only for another item or for store
credit. Exchanges must be received within 30 days of original delivery
date. When exchanging, a store credit will be given in the
event that there is a credit due. After 30 days,
exchanges are not accepted. Gift certificates
In the unlikely event your piece breaks, I will repair it free of
charge (less shipping costs) within three months of date of
purchase. After that time, I may have to charge a small
fee. All jewelry is guaranteed under normal wear and usage for 3 months from date of purchase. We reserve the right to determine normal wear and usage. If your jewelry is in need of repair after 3 months, we are happy to take care of it for a minimal charge plus shipping and handling. Please email me first to discuss the nature of the
repair required. For your protection, please send all repairs insured in a well-padded envelope or box. We cannot be responsible for items lost, stolen or damaged during shipment.
Freshie & Zero respects your concerns about privacy.
When a visitor requests pages from the freshieandzero.com site, our
servers automatically log the browser's domain name, and IP
address. This information is solely collected for statistical
purposes and is not used to identify individuals. In order to
track unique visitors, a cookie is sent to the visitor's
computer. This information is collected solely to improve the
services offered and statistical purpsoses and is not used to identify
The services of Cart
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Merchant, a subsidiary of NOVA Information Systems are used
to process transactions on this site. You may pay with your
Visa, MasterCard, American Express, or Discover - debit cards are not recommended.
Residents of Tennessee will be charged the 9.25% state sales
tax. Your sensitive credit card information is not stored on
my server. You may view their terms
of service before placing an
order if you wish.
Mailing List: When
you sign up for our e-newsletter or make a purchase, you will be added
email list and we will occasionally send you information about special
offers and new products. If you would like to be removed from
our mailing list, simply click on the unsubscribe link at the top of
any email and you will no longer receive our updates. Your
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never share, rent, or sell it with any other third party.
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Zero. All Rights Reserved