It's a sad (and unusual) occasion, but sometimes jewelry breaks. It happens! The sweet little kiddo of yours might have grabbed ahold or maybe you accidentally yanked it too hard when changing clothes. I've even repaired a necklace that was run over in a parking lot! Don't you worry, we are here to help!
Where to get your necklace fixed?
If your Freshie & Zero piece does break, we are happy to fix it for you! It's really easy to send an item back to us for repair. You can email firstname.lastname@example.org and request a repair form; or you can download it here.
Once we receive your necklace (or bracelet, etc), we'll inspect it, clean it up, and make the necessary repairs and ship it back to you. It's really that easy!